Return Policy

No Returns

  • We do not offer returns once the order is delivered.
  • We do not offer returns on the COD order.
  • However, exchanges are allowed within the same price range. Exchange can be initiated in 2 days post the date of delivery
  • To begin the exchange process, visit https://www.arthousecentral.com/apps/return_prime

Defective or Incorrect Items

  • If you receive a defective product or an incorrect item, please contact us within 3 days of delivery.
  • The first opening video is mandatory to process your request.
  • Replacements will be arranged within 7–10 business days. The total TAT for closing the complaints can go upto 15 working days, excluding Sunday and official holidays
    • Contact us at: :xl1910917847@gmail.com

Refund Eligibility

  • Refunds are only applicable for orders that were not delivered.

Cancellation Policy

Cancellation Requests

  • You must raise a cancellation request within 3 hours of placing the order.

Orders Already Shipped

  • If the order has already been shipped, you must refuse delivery at the doorstep.
  • Once delivered, refunds will not be issued.

Replacement Policy

Complaint Timeframe

  • Complaints must be raised within 3 days of delivery along with the first opening video.
  • Email: xl1910917847@gmail.com

Ineligible for Replacement

  • Customized or discounted products
  • Items damaged due to improper handling or installation

Eligible for Replacement If:

  •  The item was defective
  •  The item was damaged in transit
  •  Products were missing from the package
  •  The wrong item was received

Note: The item must be unused, in its original packaging, and include all accessories.

Additional Information

Undelivered Orders

  •  If your order is marked as delivered but you haven’t received it, you must raise a complaint within 24 hours.

OTP Verified Deliveries / Incorrect Details

  •   If the delivery was OTP-verified or incorrect shipping details were provided, arthousecentral will not be held responsible.

Package Condition

  •        Do not accept any parcel if the outer packaging appears torn or damaged.

Required Proof

  •   In case of damaged or defective items, customers must provide clear images or videos before any replacement can be processed.
  •   All communication should be directed to: xl1910917847@gmail.com